FAQ

General

Yes, you can confirm your order via Facebook, Instagram, or WhatsApp.

You can cancel your order during confirmation call or on WhatsApp.

We offer high-quality hijabs, jewelry, and custom products. Please note that due to lighting and photo effects, colors may appear slightly different in person.

Delivery

Yes, you need to contact us within 1 day of placing your order to inform us of the change.

Your order will be delivered within 4 to 5 days. For custom products, delivery may take up to 6 to 8 working days.

Yes, after your order is confirmed, you will receive a confirmation email with your order ID. You can track your order by entering the required information on this page: Order Tracking

Exchange & Refunds

No! We only offer exchange. You can read our exchange policy at: Exchange & refund

You can request an exchange within 2 days of receiving your order.

 To make an exchange request, please contact our customer support via email, phone or WhatsApp.

Customer Support

You can reach us via email, phone or on WhatsApp.

If you don’t find the answer to your question in the FAQs, you can contact us directly. Our team is ready to assist you.

Please contact customer support via email, phone or WhatsApp.